Accessibility Statement

The National Social Security Office (NSSO) and the Crossroads Bank for Social Security (CBSS) are doing their utmost to make the information available on this website accessible to all, in accordance with the Act of 19 July 2018 on the accessibility of websites and mobile applications of public administrations. Consult the full text of the Act of 19 July 2018 on the website of the Moniteur Belge (in French).

This accessibility statement applies to the website: Settling in Belgium.

Compliance status

Based on a simplified audit, we can conclude that the website partially complies in terms of accessibility.  Please consult the pdf with the full text of EN 301 549 standard on the ETSI website.

Full compliance can only be guaranteed after performing an in-depth audit.

For more information, please consult the report on the simplified audit.

Non-accessible content

No errors were detected during the audit. Only an in-depth auditcan determine whether this website is fully compliant.

Some pages on the site contain files (PDF, documents, videos, etc.) for which accessibility can’t be guaranteed with a simplified audit.

Available alternatives

There is currently no alternative for the non-accessible content. If you have any questions or problems to use a part of the content, please contact us.

Preparation of this accessibility statement

We have prepared the accessibility statement on the basis of:

  • The results of the Bosa Accessibility Tool
  • A critical analysis on the basis of WCAG-principles
  • Manual checks
  • The audit report

The audit took place on 08/01/2026.

Consult the report on the simplified audit for this website.

This statement was drawn up on 19/06/2023.

The last revision of this statement was done on 09/01/2026.

Improvement plan

We are constantly striving to improve the accessibility of our website. This is our action plan:

  • Correcting errors in the content: our editorial team is trained to correct content issues (such as insufficient contrast, missing image descriptions or incorrect title hierarchy) as soon as they are identified.
  • Resolving technical issues: technical issues discovered during our tests or reported by users are noted and addressed. We plan to implement these technical fixes at least once a year during our scheduled updates.

Contact details

Do you have questions or comments about the accessibility of this website.? Please carry out the following steps in the order listed below:

  1. National Social Security Office (NSSO)
    Address: Place Victor Horta 11, 1060 Brussels
    Telephone: +32 2 509 59 59
    You can also contact us by email at contact@onss.fgov.be or fill in the contact form on the website of NSSO (in french)
  2. Complaints procedure
    If you are not satisfied with the response, please use our complaints procedure. Select 'Plainte concernant l'ONSS' (Complaint about the NSSO) from the drop-down menu on the contact form on the NSSO website (in French).
  3. Federal Ombudsman
    If the response from the National Social Security Office (NSSO) is not satisfactory, please contact our federal ombudsman.
    Address : Rue de Louvain 48, bte 6, 1000 Brussels
    Telephone : 0800 999 61 (free number) or +32 2 289 27 27 (if you are calling from abroad)
    E-mail : contact@federalombudsman.be
    Website of the Federal Ombudsman